accessibility statement

Hotel Renew (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) welcomes all guests. We are dedicated to providing exceptional service, from reservation to check-out.

Digital Accessibility Compliance Guidelines and Goals

We strive to offer an excellent user experience for visitors using any type of assistive technology to access the website. Our website accessibility standards are based on the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) level A + AA success criteria.

We also follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities.

In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through engagement of experts and regular testing of our digital accessibility.

Continuous Digital Monitoring

Using mainstream, developer-supported accessibility monitoring tools and assistive technology, our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code.

Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.

We welcome feedback

If you experience any difficulty accessing or navigating our websites or have any  accessibility-related questions or comments, we are listening. Please contact us at guestservices@hotelrenew.com with a description of the issue you encountered and your contact information. You are also welcome to call us at 808-687-7700 for assistance 24 hours a day, 7 days a week.

The Hotel Renew website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. We invite you to review accessibility information and guidance directly from Facebook, Youtube, Twitter and Instagram.

Accessible Features and Amenities

Hotel Renew is compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Property features

  • Accessible public entrance with ramp.
  • The registration desk is 36” high. It has an accessible surface and space to hand materials back and forth to guests who use wheelchairs.
  •  Accessible route from the public entrance and rooms to the registration area.
  • Accessible elevator.
  •  Accessible route to the elevator from the public entrance, registration desk and rooms.
  •  Accessible emergency exit.
  •  Accessible public restroom.
  •  Accessible route from parking area to the main entrance.
  •  Space to accommodate accessible vehicles.
  •  TTY for guest use.
  •  Visual and audible alarms for smoke, fire and emergency.
  •  Guest room televisions have closed captioning or closed captioning decoders are provided.
  •  Braille signage throughout the property.
  •  Service animals are welcome at Hotel Renew.
  •  Accessible guest rooms

Ocean View King Bed Accessible

One king bed

Roll-in shower with grab bars
Click here to visit our rooms page.

Accessible route from public entrance and registration area to accessible rooms.

Please note that Standard Rooms may not have accessible features.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Hotel Renew website.